Net Promoter Score
The Net Promoter Score (NPS) is a standard business measure of loyalty and enthusiasm. It is important to note that unlike the Overall School Rating, the NPS is not a measurement of the quality of the teacher trainings, but rather reflects how likely trainees are to actively promote them to others.
NPS ratings are calculated by taking each trainee’s response, to the same question as the Overall School Rating (i.e. "How likely are you to recommend this teacher training to a friend?"), and putting them into one of three groups:
- Ratings of 9 – 10 are "promoters." These trainees are likely to be enthusiastic about urging their friends to take your teacher training.
- Ratings of 7 – 8 are "neutrals." These trainees are satisfied with the teacher training, but are not likely to recommending the training to others.
- Ratings of 6 or less are "detractors." These trainees are unhappy with their experience.
The NPS is calculated by taking the percentage of promoters minus the percentage of detractors. The resulting number is a measure of how likely trainees who have taken the trainings are to actively recommend the trainings to others.
RYS staff can choose whether to display the Net Promoter Score on the school's public profile.