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Yoga Alliance (YA), a member-based association that advances the development and livelihood of yoga professionals and advocates for safety and accessibility in yoga, is seeking a Director of Standards to join our team. We are celebrating our twentieth anniversary this year and are experiencing a moment of exciting growth and transformation.


What You'll Do

You’ll plan, organize, and implement a comprehensive Standards-based strategy for member and public engagement that aligns with and promotes YA’s vision and mission. You’ll be responsible for the organization and planning of consultant outreach and developing content that supports Yoga Alliance members in elevating their understanding of the Standards (including content on diversity, accessibility, inclusivity, and pedagogy). You will also help to organize Standards related projects, education, and events as well as help with specialized social media and online content creation. You’ll work closely with the Vice President of Standards and be responsible for supporting and collaborating with various department leads to engage the community in the understanding and implementation of Yoga Alliance Standards as an ongoing process of transparency and discourse.

Responsibilities:

  • Manage, train, and develop the Standards team
  • Support the development of education that relates to the new Standards policies (i.e. ethics, continuing education, specialty credentials)
  • Develop and coordinate Standards-related community outreach programming on behalf of YA
  • Evaluate and organize consultants and experts involved in the Standards process
  • Support and collaborate with other departments to employ organizational vision, mission, and strategy
  • Work as a liaison between the global yoga community and Yoga Alliance
  • Formulate and recommend program objectives for Standards development

What You Have

  • Strong oral, written, and visual communication skills
  • Background in the yoga industry and/or understanding of the yoga field, and a demonstrated commitment to advancing and elevating the profession
  • History of direct management and team-building
  • Administrative experience
  • Excellent interpersonal skills and demonstrated emotional intelligence
  • Preferred community organization experience
  • Understanding of the social impact of yoga through either work experience or volunteer activities
  • Proven ability to strategically think and implement goals through critical analysis and time management skills
  • Social media proficiency
  • Bachelor’s degree in yogic related field

Other Things About Us

Our organizational values are Unity, Integrity, Inquiry, Inclusion and Seva (Service). We are building a culture of employee empowerment, responsible stewardship, mutual respect and trust and work/life balance.

  • Competitive pay
  • 20 vacation days
  • 12 paid holidays
  • Closure of offices between Christmas and New Year’s
  • 95% of employee medical premium paid by employer
  • 100% of employee dental premium paid by employer
  • Short Term Disability paid by employer
  • Long Term Disability paid by employer
  • Life Insurance paid by employer
  • Subsidized garage parking
  • 401(k) employer match – 100% vested immediately!!!
  • EAP Program
  • Other benefits including employee-paid pet insurance

 

Yoga Alliance (YA), a member-based association that advances the development and livelihood of yoga professionals and advocates for safety and accessibility in yoga, is seeking an Executive Assistant to the COO to join our team. We are celebrating our twentieth anniversary this year and are experiencing a moment of exciting growth and transformation.

The Executive Assistant will provide high-level administrative support to the COO by preparing reports, handling information requests, and performing administrative functions such as preparing correspondence, receiving visitors, arranging conference calls, coordinating meetings and conferences; assisting and managing special projects, as requested, and managing calendar invites. Such support will range from routine to complex and may involve highly confidential information. The person in this role will maintain a position of visibility to internal and external Yoga Alliance stakeholders, representing the COO’s office with positive and friendly professionalism and high attention to detail.


What You'll Do

  • Manage and maintain the COO’s schedule, including sending and receiving calendar invites in Microsoft Outlook
  • Schedule and organize meetings, travel, conferences, and department activities for the organization as needed and in partnership with the Executive Assistant to the CEO
  • Prepare reports, memos, letters, and other documents, using Microsoft’s suite of office products and/or other tools as needed
  • File and retrieve corporate documents, records, and reports
  • Coordinate and follow-up to ensure all meetings are calendared properly and effectively
  • Take notes at meetings on behalf of the COO
  • Handle and safeguard confidential and sensitive company and personal information
  • Organize and prioritize multiple tasks and complete them under strict time constraints
  • Coordinate and track project-based work to ensure that timelines, goals, objectives, and deliverables are met using AchieveIt and/or other project management tools and software
  • Liaise with internal staff at all levels; communicate regularly with the executive team
  • Complete COO expense reports
  • Additional responsibilities as required by the COO

What You Have

  • Bachelor’s degree in Business Administration or related field required
  • Advanced skills in Microsoft Office Suite, Internet navigation and databases
  • Minimum of two years’ experience working in an Executive Assistant role
  • Strong interest in and/or knowledge of yoga and wellness
  • Strong grammatical and proofreading skills
  • Exceptional attention to detail
  • High level of confidentiality and ability to safeguard sensitive company and personal information
  • Strong written, organizational, and communication skills
  • Excellent time management and problem solving skills
  • High level of initiative and ability to anticipate COO needs
  • Self-starter with the ability to work under tight deadlines
  • Ability to work independently when necessary
  • Ability to maintain a professional and positive attitude
  • Ability to remain calm and self-regulated under pressure
  • Ability to undertake a variety of tasks and responsibilities and prioritize work

Other Things About Us

  • Competitive pay
  • 20 vacation days
  • 12 paid holidays
  • Closure of offices between Christmas and New Year’s
  • 95% of employee medical premium paid by employer
  • 100% of employee dental premium paid by employer
  • Short Term Disability paid by employer
  • Long Term Disability paid by employer
  • Life Insurance paid by employer
  • Subsidized garage parking
  • 401(k) employer match – 100% vested immediately!!!
  • EAP Program
  • Other benefits including employee-paid pet insurance

 

Yoga Alliance (YA) is the global, independent member organization that advances the development and livelihood of yoga professionals and advocates for safety and accessibility in yoga. A related public charity, the Yoga Alliance Foundation (YAF), is an emerging field leader in yoga-based social impact dedicated to increasing access amongst populations that have traditionally been under-represented in yoga.

Together, these two organizations support yoga teachers to more fully grow into their role as leaders within their communities. YA supports yoga teachers’ growth as professionals. YAF develops vehicles for direct social impact, such as programs that enable professional teachers to serve within communities that have typically been excluded from yoga.

YA and YAF promote unity in yoga – so that all lineages, traditions and yoga organizations may thrive and all students may benefit from the gifts of yoga in the way that best suits their needs. YA and YAF do this work so that the gifts of yoga can be offered safely and effectively to all.

Description:

Do you have a passion for serving the global yoga community? Do you want to communicate with yoga teachers and school owners all over the world? Join our team as a Member Support Rep! In this position, you will play a crucial role in supporting our mission to serve our members in the work that they do to bring yoga into the world. Member Support Reps represent Yoga Alliance as a first point of contact by responding to incoming questions by phone and email. They deliver high quality service by listening to requests and questions and finding appropriate solutions in a timely and effective manner. They are responsible for providing education and information about the Yoga Alliance credentialing system, policies, benefits of membership, account navigation, and more. They also engage in proactive community outreach to support membership satisfaction and retention. Member Support reps must be comfortable using technology platforms such as Microsoft Office, databases, ticketing systems, Association Management Systems and/or Customer Relationship Systems.

Responsibilities:

  • Provide high quality, personable, friendly and professional customer service to respond to member needs and concerns
  • Exhibit excellent verbal and written communications skills. Develop, draft and share responses that align with Yoga Alliance’s culture, brand and writing style guide
  • Assist members with navigating the Association Management System to register, renew, submit continuing education, access benefits, and more
  • Relay accurate information to educate the community about Yoga Alliance standards, policies, member benefits, and initiatives
  • Express complex concepts in a clear, diplomatic and tactful manner. Remain positive, composed and professional while working with members in a fast-paced environment
  • Act as a Tier 1 help desk agent to help members interact with our technology system. Submit tickets to the IT team to solve problems
  • Ability to take initiative to complete tasks and determine solutions to solve problems
  • Engage in proactive outreach to welcome new members, build retention and engage the community
  • Work in a collaborative team environment as a leader to take initiative to solve problems and remain flexible in a dynamic environment for an organization that is experiencing growth and positive change

Preferred Qualifications:

  • 1 year of work experience in customer service-oriented industry such as membership, retail or hospitality
  • Superior oral and written communication skills. Experience with responding to emails and phone calls for a business to align with an organizational writing style and brand
  • Excellent listening skills
  • Strong interpersonal and leadership skills and the ability to build positive working relationships
  • Excellent technology skills: Microsoft Office, databases, software programs, tracking logs, AMSs and CRMs
  • Experience with writing articles or blogs for a business or experience with working in communications, marketing and/or public relations is a plus
  • Desire to support the yoga community and has an appreciation of yoga

Why Should You Apply:

  • Competitive pay
  • 20 vacation days
  • 12 paid holidays
  • Closure of offices between Christmas and New Year’s
  • 95% of employee medical premium paid by employer
  • 100% of employee dental premium paid by employer
  • Short Term Disability paid by employer
  • Long Term Disability paid by employer
  • Life Insurance paid by employer
  • Subsidized garage parking
  • 401(k) employer match – 100% vested immediately!!!
  • EAP Program
  • Other benefits including employee-paid pet insurance

 

Working at Yoga Alliance

Our team works in Arlington, Virginia, within sight of northwest Washington, D.C.

Yoga Alliance provides excellent benefits to its employees, including a comprehensive health insurance plan, a 401K plan and a generous paid leave policy. Employees enjoy a casual dress code. We have a unique office culture of motivated and collaborative individuals.

Yoga Alliance is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

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Yoga Alliance® is the largest nonprofit association representing the yoga community. Our mission is to promote and support the integrity and diversity of the teaching of yoga. Learn more.

Yoga Alliance is a nonprofit 501(c)(6). Yoga Alliance Foundation is a nonprofit 501(c)(3). This website refers to the two organizations as "Yoga Alliance." Copyright 2018 Yoga Alliance. Yoga Alliance, the Yoga Alliance logo, RYS, RYT, and YACEP are registered marks with the USPTO and other jurisdictions.
Copyright 2019 by Yoga Alliance